Extra-ordinary Service
Visiting a large client site this morning, I tried in vain to find a cup of coffee (one of those days!). Both of the dining facilities were closed. As I began to walk away from the main cafeteria, the executive chef approached me and asked if she could help. I stated my quest, she unlocked the door, found a take-away […]
Peter Drucker was Right (again)
n an August edition of The Economist, I found this Peter Drucker quote: ” Much of what we call management consists of making it difficult for people to work.” o one in management gets up in the morning with this as their goal. People are trying to do the best they can, hopefully taking many variables and perspectives into […]